Imagine the scene: you, a care coordinator working for a managed care organization (MCO), are responsible for clients that are notoriously hard to contact or connect with. Your clients are phone-averse, have difficulty with transportation, or are immunocompromised, and coming into the clinic is not the best idea amid COVID-19 restrictions. However, there are meds to be managed, metrics to be collected, and other standards by which you need to abide.
For many professionals working in the MCO world, scenarios like these are extremely common. So how can the average care team remedy these issues? To continue to offer efficient, cost-effective, and accessible care today and in the future, healthcare providers need to use technology to adapt to a structure that enables them to improve care metrics without increasing costs.
Remote Care Management (RCM) is one possible solution. RCM is care delivery that enables providers and care coordinators to use digital technologies to monitor individuals outside of conventional clinical settings. Wide availability of easy-to-use devices to measure vitals, high smartphone penetration, Bluetooth and Cloud technology, etc. make it possible for an individual to measure and record health data at home and transmit it securely to a care provider in a different location for review.
While RCM can bring several benefits to MCOs, the most significant ones might be:
- Active patient tracking
- Improved metrics
- Increased access to care
Active patient tracking: With remote care management, not only can care team staff have a near-constant connection to members and patients under their care, but they can also have more direct access to members’ data. Such access helps care providers stay “in the loop”—monitoring data, metrics, and the regularity of measurements. This, in turn, also gives them the necessary inputs to provide additional education, support, and feedback.